Important notice: Due to the pandemic, we are experiencing some delays. Some orders will take longer then normal to be delivered.
CarterJ&Co is an Australian owned & operated business. To ensure the fastest turn around times for your delivery, we ship our products directly from our International suppliers warehouse & if products are available, from our Melbourne & NSW locations.
All Tupac/ Biggie & celebrity tees & sweaters should be considered pre-order with a turn around time of 3-4 weeks after you receive your dispatch email.
- Do you ship to my country?
At this stage, we ship Australia wide & New Zealand only.
- How much does shipping cost?
AUS Standard shipping $0-$149.99= $12.95AUD
AUS Standard shipping $150+ = FREE
NZ Standard shipping $0- $149.99aud = $14.95AUD
NZ Standard shipping $150+ = FREE
* Please contact us before placing your order for an express delivery quote (only available in Aus and for our NDD (next day dispatch) products.
- When will I receive my order?
You will receive your parcel within 10-21days after fulfilment. You will receive an email confirming your item/s have been shipped and their tracking details. All items can be traced through the AUS/NZ Post website. Please note, due to the pandemic, NZ parcels will take longer then normal to arrive.
Preorder: If your item is a preordered item, it will be dispatched and delivered between 4 and 6 weeks.
Please note: if you order more then one item, your items may arrive in separate packages and at different times. You can contact us via email at any time for an update and expected delivery date.
- What do I do if an item is missing?
Please allow a few more days for the missing item to arrive. On occasion, an item may be available when ordering but not when the order is being processed by us. If this occurs, we will ship all items available first and the remaining item/s as soon as they’re available. Therefore, you will receive two parcels. If the item isn’t available for restock within a reasonable time, it will automatically be refunded.
- Can I change my address?
Please contact us within an hour of placing your order if you have incorrectly entered your address. There is a chance your order hasn’t been processed. In the event it’s to late, CarterJ&Co cannot take responsibility and is not liable for any parcels lost, stolen, damaged or delayed during transit.
If you have not received your parcel within the time frames mentioned above, please feel free to contact us at email@example.com